FAQ's

FAQ's

1. What is borosilicate glass and why is it used for your products? Borosilicate glass is a type of glass known for its durability and resistance to thermal shock, making it ideal for high-quality glassware.

2. Are your products safe to use for aromatherapy and essential oils? Yes, our products are specifically designed for diffusing aromatherapy and essential oils, ensuring a seamless and efficient experience.

3. Do I need to be 21 years old to purchase from Borosilicate Glass Works? Yes, all customers must be 21 years of age to purchase our products, in compliance with state and federal laws.

4. How should I clean and maintain my glass pipes? We recommend using isopropyl alcohol and a pipe cleaner to clean your glass pipes. Rinse thoroughly with warm water and allow them to dry completely.

5. Do you offer international shipping? Currently, we ship within the United States only. We plan to expand our shipping options in the future, so stay tuned for updates.

6. What should I do if my product arrives damaged? If your product arrives damaged, please contact our customer service team within 48 hours of receiving your order for assistance with a replacement or refund.

7. Can I track my order once it has been shipped? Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status of your package.

8. Are your products covered by a warranty? We offer a limited warranty on all our products against manufacturing defects. Please refer to our warranty policy for more details.

9. How can I contact customer support? You can reach our customer support team via email at support@borosilicateglassworks.com or by phone at 000-000-0000 during business hours.

10. Do you offer bulk or wholesale pricing for large orders? Yes, we offer bulk and wholesale pricing for large orders. Please contact us directly for more information and to discuss your specific needs.

11. What payment methods do you accept? We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal.

12. How long does it take to process and ship my order? Orders are typically processed within 1-2 business days. Shipping times vary based on your location and chosen shipping method.

13. Can I return a product if I'm not satisfied? Yes, we offer a 30-day return policy for unused and undamaged products. Please refer to our return policy for more details on the process.

14. Do you have a physical store location? Currently, we operate exclusively online. However, we participate in various trade shows and events where you can see our products in person.

15. How can I stay updated on new products and promotions? You can subscribe to our newsletter on our website to receive updates on new products, special promotions, and exclusive offers.